Privacy Policy
At CloudDesk, we are committed to maintaining the trust and confidence of our visitors to our web site. In particular, we want you to know that CloudDesk is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes. We just don’t do that sort of thing. But just in case you don’t believe us, in this Privacy Policy, we’ve provided lots of detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from
www.CloudDesk.ai (the “Site”) and when customers are using our software.
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit
www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you contact and/or transact with us through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers) email address, and phone number.We refer to this information as “Order Information.”
If you subscribe to our email newsletter, you can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing
hello@clouddesk.ai.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing your personal information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here:
https://www.google.com/intl/en/policies/privacy/ . You can also opt-out of Google Analytics here:
https://tools.google.com/dlpage/gaoptout/.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural advertising
As described above, we use your Personal Information to remind you about our solutions through advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK –
https://www.facebook.com/settings/?tab=ads
GOOGLE –
https://www.google.com/settings/ads/anonymous
BING –
https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:
http://optout.aboutads.info .
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Biometric data
Customers that license our biometric software can deploy it in two ways: a) within their own technical environment; or b) within our secure cloud environment. For deployments under option (a), you can refer to the policy of the customer that is licensing our biometric system for more information on how the data is treated. For deployments under option (b), your biometric data is collected and stored within our servers. Our customers may be collecting and processing your biometric data with our software for various use cases, such as employee time and attendance. When processing and storing your biometric data, we follow industry standards to safeguard it. Biometric images captured by our software are secured in transit using TLS when sent to the biometric matching system. The matching system converts the images into biometric data templates that are used for certain operations such as enrollments and authentications. Your raw biometric images are not stored within our system. Furthermore, the templates are encrypted using the 256-bit AES encryption standard.
We strictly prohibit the disclosure of your biometric data without your consent and ban the company and its employees from selling or otherwise profiting from any such data.
Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For any customer using our cloud-based biometric matching software (see Biometric Data (a) above), we store your biometric data for as long as the customer continues to use our software or as required by law. Once a customer terminates its account, your data will eventually get deleted from active databases during the next clean-up that occurs. The data deleted from active databases will also be deleted from backup databases during the next clean-up.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at
hello@clouddesk.ai or by mail using the details provided below:
1 Concourse Parkway, Suite 800, Atlanta, GA 30328, USA