clouddesk-employee-monitoring-software-for-call-centers

CloudDesk® Call Center Agent Monitoring & Time Tracking

CloudDesk® monitoring system empowers your Call Center & Customer Care Services to run more efficiently and effectively via time and productivity insights. The powerful software enhances individual and team performance based on activity, tasks or timeframes. Without hours of tedious micromanagement, our automated employee monitoring dashboard allows you to assess your agents’ work patterns and take corrective steps.

Obtain the data you require
to boost employee productivity and
customer service quality

Call centers handle the majority of virtual customer support interactions, and the customer’s experience with them can be a defining point for your company. Get real-time visibility into your call center employees’ computer activity and start establishing accountability and optimizing performance with our CloudDesk® employee monitoring software for custom services to ensure your clients are getting the finest treatment.
clouddesk-minimize-the-average-waiting-time

Minimize the
Average Waiting Time

The longer you make customers wait, the less valuable your service becomes to them. CloudDesk® tracks each employee’s active, idle, and break hours to help reduce client wait times. You can look over the data and make changes to improve their availability to attend consumer calls.
clouddesk-facilitate-learning-and-progression

Facilitate Learning
And Progression

Consider using CloudDesk® as a starting point for agent evaluation, feedback, and training. Its software aids in the identification of problems and learning from them, paving the way for growth. When agents are aware that their computer actions are being monitored, they concentrate on improving their performance and attempting to maintain their good ratings.
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Reduce
Insider Threat

To encourage appropriate user behavior and accountability, deploy the CloudDesk® call center employee monitoring software. It helps to prevent any inappropriate web or app usage within the call center network, and it keeps call agents alert by constantly monitoring their activity to prevent mistakes or misbehaving.
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CloudDesk® is the most cost-effective cloud-based employee monitoring software, lowering fixed costs such as IT infrastructure investments and maintenance costs.

No Credit Card Required!

Increase-Productivity-iconIncrease Productivity

CloudDesk® consistently increases the productivity of small and medium-sized organizations and generally maximize their workforce productivity without fail. By establishing employee accountability for their key performance indicator (KPI), producing effective results, and encouraging timely completion of each assigned work, the monitoring software progressively enhances business productivity.

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clouddesk Stop-Micromanaging

Stop-Micromanaging-iconStop Micromanaging

To ensure outstanding customer service, call center supervisors frequently micromanage each agent's web and app usage, keep track of breaks, and know their actual active hours. Instead of running from desk to desk, they can effortlessly collect and evaluate this information digitally with CloudDesk®.

Improve-Your-Customer-iconImprove Your Customer’s Experience

All of the above-mentioned monitoring activities will result in a very effective and efficient customer service agent team. They can give excellent customer service, leading to high client satisfaction, if they have the right skills. Customers that are satisfied with your services are the most crucial key in growing your business.

clouddesk Improve-Your-Customer

Establish a mutually trusting relationship between call center employees and management by letting managers know what their agents are doing and assuring agents that their every effort is accounted for and acknowledged.

Features Of CloudDesk®

Customer Service & Call Center Employee Monitoring Software

Facility Monitoring Remote Employee Activity Monitoring

Real-time monitoring of every remote employee activity. Preventing misconduct while enhancing production and ROI.
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employee-time-tracking

Emergency Management Employee Time Tracking

Allow employees to check-in/check-out and enroll their Face ID for day-to-day attendance confirmation.

Detailed InspectionsEmployee Engagement Checking

Throughout the working day, remind employees to confirm their engagement.
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Live Screenshots

To keep employees concentrated on high-value activity, the software generates random screenshots.

Live-Screenshots
Monitor-web-and-app-usage

Monitor Web And App Usage

Keep track of the website and app throughout the day to confirm that they are dedicated and productive.

Employee Identity Verification

Employee monitoring software asks employees to authenticate their presence through face recognition on a regular basis.

Employee-identity-verification
Robust-Insights

Robust Insights

When employees check-in, it takes photos to document attendance and, optionally, log screenshots.

Seamless Integration & Management

Using our seamless integration engine, it syncs attendance data with UKG/Kronos and ADP.

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Platform-Flexibility

Platform Flexibility

Admins can modify user settings and analyze data across multiple devices with web and mobile (Android and iOS) support.

Are you interested in learning why CloudDesk® is the best employee monitoring software for customer service and call centers?

Who Else Can Use Our

Employee Monitoring Software?

Banks and
Financial Organizations

With the CloudDesk® employee monitoring software, for banks and financial institutions, you can track valuable analytics like workforce productivity, work hours, and detect performance degradation. It allows you to watch employee work patterns and take corrective action without having to tirelessly walk around the workplace. All you have to do is take a quick look at your smartphone!

Data Entry
Services & BPO

CloudDesk® offers a tailor-made solution with customizable features to meet the current business needs of the BPO and Data Entry industries. Empowering you with workforce data so that you may maximize productivity and efficiency in your organization.

Software Development
& IT

CloudDesk® is a complete employee monitoring solution built specifically for IT (Information Technology) professionals to monitor and optimize their productivity. Simply start using CloudDesk® and understand how your IT team works. Empower your people, ensure healthy work habits, and optimize processes to skyrocket productivity.

Small and
Medium Businesses

CloudDesk® employee monitoring software is an affordable small/medium business solution with monthly or annual subscription costs that are manageable for any small or medium sized businesses. The software starts tracking time from the minute employees start to work to the minute they stop. Allowing you to get complete access to all workday activities providing actionable data to help create clear goals and expectations

Freelance Employee
Monitoring

CloudDesk® is a robust employee monitoring software suitable for both freelancers and contractors. The software offers effective and customizable features to manage freelancers smartly to optimize their productivity. Our employee tracking software helps to monitor time and activities that provide the client as well as the freelancer accurate analytics and reports for accountability and to ensure tasks are finished more productively, and profitably.

Work From
Home Monitoring

CloudDesk® is an all-in-one software monitor that optimizes the performance of various types of teams including hybrid teams with work from home employees. The software helps you to see when your work from home employees start and finish their working day, their daily activities and overall productivity level. CloudDesk is a simple, accurate activity and time tracking solution that ensures that your employees are productive while they are working from home.

Can't Find Your Industry?

We can build you a personalized app for your industry or business in matter of hours, feel free to contact us as if you need more details.