Obtain the data you require to boost
employee productivity and customer service quality
Average Waiting Time
CloudDesk® consistently increases the productivity of small and medium-sized organizations and generally maximize their workforce productivity without fail. By establishing employee accountability for their key performance indicator (KPI), producing effective results, and encouraging timely completion of each assigned work, the monitoring software progressively enhances business productivity.
To ensure outstanding customer service, call center supervisors frequently micromanage each agent's web and app usage, keep track of breaks, and know their actual active hours. Instead of running from desk to desk, they can effortlessly collect and evaluate this information digitally with CloudDesk®.
Improve Your Customer’s Experience
All of the above-mentioned monitoring activities will result in a very effective and efficient customer service agent team. They can give excellent customer service, leading to high client satisfaction, if they have the right skills. Customers that are satisfied with your services are the most crucial key in growing your business.
Features Of CloudDesk®
Customer Service & Call Center Employee Monitoring Software
Remote Employee Activity Monitoring
Employee Time Tracking
Employee Engagement Checking
To keep employees concentrated on high-value activity, the software generates random screenshots.
Monitor Web And App Usage
Keep track of the website and app throughout the day to confirm that they are dedicated and productive.
Employee Identity Verification
Employee monitoring software asks employees to authenticate their presence through face recognition on a regular basis.
When employees check-in, it takes photos to document attendance and, optionally, log screenshots.
Seamless Integration & Management
Using our seamless integration engine, it syncs attendance data with UKG/Kronos and ADP.
Admins can modify user settings and analyze data across multiple devices with web and mobile (Android and iOS) support.